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1. What are Budget Based Rates?
2. What are the advantages of budget based rates?
3. What other water agencies are using budget based rates?
4. Will budget-based rates help EVWD earn higher profits?
5. What are the tiers and how were they decided?
6. I am on a fixed income, are there programs available to help me pay my water bill?
7. How is a water budget determined?
8. How much water is in a unit?
9. How is the indoor budget calculated?
10. How do you know how many people live in my house?
11. I have more than four people living in my house, can I update that number?
12. How is the outdoor budget calculated?
13. I use more water in the summer than in the winter- will I exceed my water budget when the weather is hot?
14. My neighbor has a much larger yard but fewer members of his family- do our water budgets treat us both the same?
15. What if I go over my budget?
16. If I don’t use all of my budgeted water, can I roll it over to the next month?
17. If I don’t use all of my budgeted water, will I be charged for the whole amount?
18. Are there any exceptions to the Water Budget Amounts?
19. What happens if I get a leak and fix it? Will there be an account credit?
20. Are these rate increases a result of constructing the District headquarters?

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1. How do I start new service?
2. Can I get an extension on my bill?

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1. How do I start new service?
2. Can I get an extension on my bill?
3. What are the district’s normal customer service business hours?
4. What should I do if I need emergency service?
5. What are the best times to call or come in for customer service?
6. Where is the customer service department located?
7. What should I do if I have a concern about the quality of my water?
8. Can I test my own water at home?
9. Why would the water pressure at my house sometimes seem abnormally low or high?
10. How does the district ensure that meter readings are correct?
11. How can we help keep our water clean?
12. How can customers save money on their water bills?
13. How many days are in the billing cycle?

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1. How do I request for a demand?
2. When will I receive my demand?

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1. How can I contact the Human Resources Department?
2. How do I apply for employment?
3. Is there an application deadline?
4. What is the selection process?
5. How will I be notified if I am not selected for an interview?
6. What if I don't have a computer?
7. How do I participate in the Volunteer Program?
8. How do I submit a claim for damages?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

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1. Who should I contact with questions regarding my North Fork Water Company deliveries?
2. How much water does each share receive?
3. Where can I submit updated contact information for the North Fork Water Company?

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1. What is a reclamation facility?
2. What is the Sterling Natural Resource Center?
3. Where will it be constructed?
4. When will construction start?
5. What will the facility look like?
6. Why is it called the Sterling Natural Resource Center?

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1. What can I do if my water looks rusty / discolored?
2. Can someone come and tell me what the water pressure is on my property?